Trade policies

Our online catalog is for the trade: print shops, sign shops, print brokers and resellers, promotional product companies, and shops that outsource production. We do not sell it retail.

Need signs for your own business? We quote local sign, wrap and install work for anyone. Get a quote.

• A resale or exemption certificate. It is required. In Georgia that is Form ST-5, filled in with your Georgia sales tax number, so register with the Georgia Department of Revenue first. Outside Georgia, send your own state's resale or exemption certificate.
• Your business website, so we can check your business. No website? Tell us on the application where we can find your business, like a Google listing or a social media page.
• We do not ask for an EIN or for your company's formation papers, like LLC or corporation filings.

Apply on the Trade Program page. We review every application, usually within one business day. Once you are approved, we email you a link to set your password.

Keep your certificate current. When it expires, send the new one from your account page in the trade portal.

Approved accounts sign in to the trade portal to see trade prices and order. You can see the trade prices as soon as you sign in, before you place an order.

Each product is priced by size and pack. Sizes, packs and products the catalog does not list are quoted. Use Request a quote on the product page, or call us.

Shipping and sales tax are added at checkout. Prices can change, and the price you pay is the one shown at checkout.

Trade prices are for your business. Please keep your prices and your sign-in within your account. Account owners can ask for logins for their team from the account page.

Pay by card at checkout. Checkout runs on Shopify's secure checkout, so your card number never reaches our own systems.

Payment terms may be possible for established accounts with steady volume. We ask for credit references first. Call us to talk it through.

Send print-ready files: PDF, AI or EPS, or a high-resolution PNG or JPG.

We print the file you upload as you sent it. Check spelling, sizes, colors and cut lines before you upload.

If your file needs work, our designers can fix it or build it. That work usually has a design fee, and we tell you the fee before we start. When we change or build a file, we send you a proof and wait for your OK before we print.

You can also order now and send artwork after. Production starts once we have print-ready artwork.

Only send artwork you own or have permission to use.

Screens show color differently than ink on vinyl, plastic or paper. Printed color can differ a little from your screen, and small shifts between print runs are normal.

Production time is counted in business days, Monday to Friday, from when we have your payment and print-ready artwork. Shipping time is extra.

Where a product page gives a production time, it is a typical time, not a promise. Large or complex orders and custom die-cut shapes can take longer.

Need it by a set date? Call 229.796.0496 before you order and we will tell you if we can make it. Rush jobs are often workable when you call early.

Orders ship from our shop in Hahira, Georgia, to the address you enter at checkout. Shipping is charged at checkout. Your receipt and tracking come by email.

Check the ship-to address before you pay. If an order goes to a wrong address you entered, reshipping it is at your cost.

Rather pick up? Local pickup at our Hahira shop is free. Call us before you check out and we will set it up.

Check your order as soon as it arrives. If anything was damaged in shipping, tell us within 5 business days of delivery.

Email info@pelicansigns.com with your order number and photos of the box, the shipping label and the damaged pieces. Please keep the box and packing until we sort it out. If you can see damage when a delivery arrives, note it with the driver before you sign.

Once we confirm the damage, we reprint the damaged pieces and ship them at no charge. If a reprint will not work for you, we refund those pieces instead.

If we made a mistake, we make it right. Tell us within 5 business days of delivery, with your order number and photos. Our mistakes include:

• A print that does not match the file you sent.
• The wrong size, material, quantity or finish.
• A print or cut defect, like streaks, smears or a bad cut.

For our mistakes, we reprint the affected pieces at no charge. If a reprint will not fix it, we refund those pieces. We may ask you to send the pieces back first, at our cost.

These are not printing defects:

• Problems in the file you sent, like low resolution, typos, wrong colors or wrong cut lines.
• Small color differences between your screen and the print, or between print runs.
• Normal wear, weathering and fading.
• Damage from installing, mounting or using a product in a way it is not made for.

A reprint to fix your own file, or a change after you order, is a new order at your trade price.

Everything is printed to order for you, so once printing starts we cannot take returns or refund an order because plans changed, or because a file was printed as sent.

Need to cancel? Call 229.796.0496 as soon as you can. If we have not started printing, we cancel the order and refund it in full. Once printing starts, the order cannot be cancelled.

Refunds go back to the card you paid with. If we cannot fill an order, we cancel it and refund it in full. Shipping is refunded when we cancel before an order ships, or when the problem was our mistake.

Catalog products do not come with a separate written warranty. If something is wrong because of our mistake, the damage and reprint policies above are how we make it right.

Any outdoor life we describe for a product is a typical estimate, not a guarantee. Sun, weather, placement and care all change how long a sign lasts.

Our responsibility for an order is limited to what you paid for the affected pieces. We are not responsible for missed event dates, lost sales, installation labor, or what your customer charges you.

We build dimensional letters and lit channel letters in our own shop. They are quoted job by job, with a timeline and terms in the quote.

Products that are not in the online catalog, like aluminum, ACM and acrylic signs, are quoted too. Call us or ask for a quote.

We collect Georgia sales tax on orders delivered in Georgia. We do not collect sales tax for other states.

With an approved resale or exemption certificate on your account, your purchases for resale are tax exempt when the certificate covers the sale. An order delivered in a different state than the one on your certificate may not be covered.

Tax-free online checkout is coming soon. Until then, Georgia sales tax is added at online checkout, even on an exempt account. For a tax-free order, call 229.796.0496 and we will send you a tax-free invoice instead. If Georgia sales tax was charged on an order your approved certificate covers, call us and we will refund the tax.

If your certificate expires, sales tax applies until you send a current one.

We may pause or close an account that shares its trade prices or its sign-in outside the business.

We may update these policies. The version on this page applies to orders placed after the update.

How we handle your information is in our privacy policy. Your certificate and artwork files are kept in private storage. Only the logins on your trade account, our staff and the team that runs our trade portal can open them. A certificate you email us goes to our office inbox instead.

Call 229.796.0496, Monday to Friday, 8am to 5pm, or email info@pelicansigns.com.